Songwriters Portal Support

Songwriters Portal Support


If you need help, you have come to the right place. We provide Support Services to our Members of course, but we also provide Support for anyone else who has questions. Support services is the backbone of Songwriters Portal. We would not have the overall positive reviews from our members if this were not true. So, your can count on us to be there when you need help.

How to get help

How do I receive help you ask?.....

We have implemented several ways to get help when you need it.

The list shown below outlines all of our Support offerings. The hours of operation are also listed.

To get started, see the list below. If you need information quick, goto SUPPORT - > Knowledge Base

Support Services and Hours of Operation
Knowledgebase - Questions/Answers and How To Available 24 X 7 Every Day
Help Ticket System - Keep a History of Your Problem Send Email to support@songwritersportal.com 24 X 7
Support Chat - Real time Support Chat with an Engineer 9:00AM to 9:00PM CST 7 Days per week
Support Phone - 830.307.9051 9:00 AM CST to 5:00 PM CST Mon - Sat
Sales Phone - 615.852.7801 9:00 AM EST to 5:00 PM EST Mon - Sat

General Questions (4)

These are generally asked questions by new members.

That is a good question to ask now days. You are smart to checkout a company that pitches your songs before paying them anything. We are a Harry Fox affiliate. We are members of the ISSA (International Singer-Songwriters Association). We are also affiliated with BMI and ASCAP. Point to REVIEWS in the MENU BAR. Look at both pages. If you would like references, just email us at staff@songwritersportal.com. We believe that Integrety, Hard Work, and Honesty are more valuable that any amount of money.
Songwriters Portal has developed a Members Portal Application that our members can access. There, you can upload your songs and view the progress of each. You can view the Notes Log that contains entries by the Staff Member that worked on your songs. Plus many other features. We keep you informed every step of the way. Watch the Portal demo on the Home Page for more information.
Every members song that is uploaded undergoes an evaluation. If the song is deemed commercially viable, it will be approved. Once approved the song will be pitched every week for as long as you are a member. You can view who and when the song was pitched to in the Detail Section of the Members Portal.
We believe that a company is only as good as the support it offers to its customers. This is why we have the reviews that are shown on the REVIEW page. See above for all of the ways to contact us for support. We will guarantee you great support, period!

Other Questions (7)

These are answer to more specific questions.

This is what we do. If you want to take your music to the next level, then the Master Series is for you. World class musicians will record and master your song. It will sound AMAZING! See the details on our website under Services -> Professional Demos.
A song ready track is a fully mastered instrumental that you can add your lyrics to. Once that is completed, you own 100% of the rights to the song. Record your lyrics at your home studio or a studio near you. Or, we can provide a professional singer for you at a nominal fee. We have many song ready tracks to choose from and more are being added every day.
This service is for those who can't sing but have written a great song. This option is where you have instrumental tracks and lyrics but no vocals. We provide you with a professional singer who will sing your song. Then the vocal tracks are sent to you so you can complete the mastering of your song. We can always do the mastering for you if you wish. You may also add a harmony track if you wish. You will own 100% of the rights to the song. This service can be found under SERVICES > VOCAL TRACKS.
No, we pitch all genres both here in the states and internationally.
Your approved songs are pitched to Record Labels, Producers, A&R Representatives, Artist and Publishers for as long as you are a member. Yes, we still pitch music to Publishers even though we have our own Publishing arm, reason being is some Publishers have exclusive relationships with certain Artist and Labels.
We are a labor intensive organization. We often employee 3rd party musicians and singers to provide our clients with the best available sound. For this reason, we do not offer money back guarantees. All sales are final. We can tell you this. If you are not satisfied with the outcome of your purchase, we will within reason try to make it right. This depends upon what was purchased.
All data running on our servers is backed up on a daily basis.